FRAMESHOP

Privacy Policy

Introduction

Frameshop is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, share, and safeguard your information. This policy applies to all users of the Frameshop website and plugin.

By using Frameshop, you agree to the collection and use of your information as described in this Privacy Policy. Frameshop takes user privacy seriously and strives to be transparent about how user information is handled.

Information Collected

Personal Data: We collect various types of personal information, including but not limited to:

Contact Information: Your email address, which is used to connect via Stripe. This email address may also be used for communication purposes, including marketing emails. No other personal information, such as passwords or payment details, is collected by Frameshop directly.

Browsing Data: Automatically collected information includes:

Technical Information: IP addresses, browser type, operating system, and device information.
Usage Information: Pages visited, actions taken on our website or plugin, duration of visits, and other browsing-related data.
Tracking Technologies: Cookies, server logs, and similar technologies collect this information to help us understand user behavior.

Communications: If you contact us directly (e.g., via support email), we may collect additional information such as your communication content, subject matter, and contact details.

Methods of Collection

Direct Collection: We collect personal data directly from you when you:

Log in to Frameshop using your Stripe account.
Communicate with our support team or request information from us.

Automatic Collection: We use various tracking technologies to collect data automatically when you use our website or plugin, such as:

Cookies: Small text files stored on your device to remember user preferences, facilitate navigation, and improve user experience.
Web Beacons: Embedded electronic images that help track the activities of users on our website.
Log Files: Files that record events on our platform, used for diagnosing technical issues and analyzing usage patterns.

Use of Information

Providing Services: We use your personal data to provide, maintain, and improve our services. Specifically, we use your email address for:

Account Access: To authenticate your identity when you log in through Stripe.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.

Service Improvement: We use data to analyze, personalize, and enhance the Frameshop experience:

User Behavior Analysis: We analyze how users interact with our services to identify areas for improvement and optimize performance.
Research and Analytics: To conduct market research, understand user preferences, and implement changes that enhance user satisfaction.
Product Development: Data helps us develop new features and improve existing services based on user feedback and behavior.

Marketing and Communications: With your consent, we may use the email address provided during Stripe login to send:

Promotional Emails: Such as updates about Frameshop features, newsletters, and special offers.
Transactional Communications: Related to your account, including account verification, billing, and security alerts.

Users can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Sharing of Information

Service Providers: We work with third-party service providers to support the Frameshop platform, such as:

Payment Processors: Stripe, for processing payments securely. All payment information is handled by Stripe and remains confidential.
Hosting Providers: For hosting and managing our website and data.
Analytics Services: To help us understand user interactions with our website and plugin.
Marketing Partners: Who assist in delivering promotional communications.

We ensure that all third-party partners adhere to strict data protection requirements and only process personal data as instructed by us.

Legal Compliance: We may disclose user data in situations where:

Legal Obligations: Compliance with applicable laws, regulations, legal processes, or government requests.
Protection of Rights: To enforce our Terms of Service, protect our rights, property, or safety, and prevent fraud or abuse.

Business Transfers: If Frameshop undergoes a business transition, such as a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction. We will inform affected users if their data is to be transferred under different privacy practices.

Data Retention

Frameshop retains personal data only for as long as is necessary to fulfill the purposes for which it was collected:

Service Delivery: Retain information as long as needed to provide services.
Legal Compliance: Retain records as required by law, such as tax and accounting regulations.
Dispute Resolution: Retain information to resolve any disputes, enforce legal agreements, or prevent abuse.

Once data is no longer needed, we take steps to anonymize or securely delete it.

Data Security

We take user data security very seriously and implement the following measures:

Encryption: Sensitive data such as payment information is managed directly by Stripe using secure encryption protocols.
Access Control: User information is accessible only to authorized personnel who require access for legitimate purposes.
Security Audits: Regular review of our security practices, including penetration testing, to identify and address vulnerabilities.
Data Breach Procedures: In the event of a data breach, we will notify affected users promptly, in accordance with applicable regulations.

Despite our efforts, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

User Rights

Frameshop respects the rights of users regarding their personal information, which include:

Access and Modification: Users have the right to access their personal data and request corrections if any inaccuracies are found. You can update your data by:

Contacting us via email.
Accessing your account settings directly through our website.

Data Deletion: You may request the deletion of your personal information, subject to:

Retention Requirements: We may need to retain certain data to comply with legal obligations, resolve disputes, or enforce agreements.

Data Portability: Users have the right to receive a copy of their personal data in a commonly used electronic format.

Objection and Withdrawal of Consent: Users can object to certain types of data processing or withdraw their consent at any time, including:

Marketing Communications: Opt-out of promotional emails.
General Processing: Withdrawing consent may limit the availability of some features.

Restriction of Processing: You may request that we limit the processing of your data under certain circumstances, such as if you contest the accuracy of the information.

Cookies and Similar Technologies

What Are Cookies?: Cookies are small files that are placed on your device to store data that can be retrieved by our server. We use cookies to:

Authenticate Users: Ensure that users remain logged in when navigating our website.
Analytics: Track usage patterns and understand how users engage with Frameshop.
Preferences: Save user settings to provide a more personalized experience.

Types of Cookies Used:

Essential Cookies: Required for core functionality of the website and cannot be disabled.
Analytics Cookies: Help us gather statistics to improve performance.
Marketing Cookies: Used to track users across websites to display relevant ads.

Managing Cookies: You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionalities, and certain services may not work as intended without cookies.

International Data Transfers

Frameshop operates internationally, and your personal data may be transferred to and processed in countries other than your country of residence, including countries outside the European Economic Area (EEA). These transfers are necessary for:

Service Providers: Hosting and maintaining the Frameshop platform.
Business Operations: Ensuring seamless access and service delivery across regions.

Safeguards for International Transfers:

Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission to ensure that appropriate data protection measures are in place.
Privacy Shield (if applicable): For data transfers to the United States, we may rely on Privacy Shield certification where applicable.

Changes to the Privacy Policy

Frameshop reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. When changes are made, we will:

Notification: Notify users via email or post a notice on our website.
Review Period: Allow users to review the changes before they take effect.

Continued use of the service after the modifications take effect constitutes acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us at support@frameshop.io.

Data Protection Officer (DPO): If you have concerns specifically related to data privacy, you may contact our Data Protection Officer via the same email address. We are committed to addressing your inquiries promptly and transparently.

Terms and Conditions of Use for Frameshop

Introduction

Welcome to Frameshop! By using our services, you agree to comply with these Terms and Conditions of Use ("Terms"). Frameshop is a solution that allows you to create an e-commerce store on Framer without coding. These Terms define the rules for using the service and aim to protect both Frameshop and its users.

Frameshop offers users the ability to easily create an online store with a variety of pre-built features without needing programming knowledge. Our mission is to make e-commerce accessible to everyone.

Definitions

Service: All features offered by Frameshop to create an online store, including cart management tools, payment systems, and site customization components.

User: Any person who uses Frameshop, whether an individual or a company wishing to sell products or services online.
Account: Personal space created by a user to access Frameshop's services.
Content: Information, texts, images, products created or published by the user via Frameshop.
Subscription: A subscription to different paid services of Frameshop, allowing access to advanced features and reducing the commission.
Website: The website where Frameshop is accessible, as well as any other interface (API, mobile applications, etc.) allowing the use of Frameshop services.

Eligibility

To use Frameshop, you must be at least 18 years old and capable of entering into a legally binding contract. You are responsible for ensuring that you meet these criteria. If you have any doubts about your ability to enter into a contract, you should not use Frameshop. Frameshop is reserved for users who comply with the laws of their country of residence. You are responsible for complying with local laws and must ensure that you are legally allowed to use our services.

Account Access

To access Frameshop, you can simply log in via Stripe without creating a separate account. Your Stripe account credentials will be used to authenticate your access to the Frameshop services. It is your responsibility to keep your Stripe login credentials confidential. You are solely responsible for any activity that occurs under your Stripe account. If your account is compromised, you must inform Frameshop as soon as possible. Frameshop will not be liable for any loss or damage resulting from your failure to protect your account.

Services Provided

Frameshop provides tools to transform a Framer site into an online store. Our services include, but are not limited to:

Add to Cart Buttons: Allow customers to add items to their shopping cart.
Empty Cart Button: Allows customers to empty their shopping cart.
Checkout Button: Enables customers to proceed to checkout and finalize their purchase.
Cart List Component: Displays all items currently in the customer's shopping cart.
Total Cart Component: Shows the total amount for all items in the shopping cart.
Cart Component: Displays the number of items in the cart and provides easy access to view the cart.
Checkout Systems: Integration with secure payment systems for customers to complete their purchase.

Frameshop reserves the right to modify or limit certain features without notice. We may also add new features or update existing services to improve your user experience.

Frameshop does not guarantee the absence of bugs, errors, or malfunctions in the services offered, and cannot be held responsible for data loss or service interruptions. Frameshop reserves the right to temporarily or permanently suspend access to its services for maintenance, improvement, or any other reason without notice or compensation.

Payment Terms

Frameshop is free to use for all users. However, for the Free plan, a 2% commission is charged on each sale made via our platform. This means that each time a transaction is completed, Frameshop will receive a 2% commission of the total sale amount. Users can opt for paid subscriptions to benefit from additional features and reduce the commission to 1.6%. Subscriptions offer advantages such as access to advanced customization options, priority support, and a reduction in sales commission.

Payment Methods

Available payment methods include credit cards, bank transfers, and other third-party payment options at Frameshop's discretion. All transactions are secure, and payment information is processed in accordance with our Privacy Policy.

Billing and Renewal

Subscriptions are billed on a recurring basis, either monthly or annually, depending on the chosen plan. You can manage your subscription and payment information from your personal account. In case of payment failure, we reserve the right to suspend or terminate your access to paid services. Frameshop is not responsible for any billing errors or technical issues related to payment platforms. You are advised to regularly review your transaction statements and contact us in case of any issues.

Cancellation and Termination

You can cancel your account or subscription at any time by accessing your personal space on the site. In case of cancellation, paid services will remain available until the end of the current billing period, with no prorated refund. Frameshop reserves the right to suspend or terminate your access to the service in case of violation of the Terms, fraudulent use, or behavior that harms the user community. We also reserve the right to take legal action in case of serious violations.

Termination Procedure: To cancel your subscription, you must go to the "My Account" section on our site and follow the instructions. Frameshop will send you a confirmation email once the cancellation has been processed.

Frameshop will not be liable for any loss of revenue, indirect damages, or any other consequence resulting from the suspension or termination of your account.

User Responsibilities

Users must use Frameshop in a legal and respectful manner. You are responsible for the content you publish or create, and it is prohibited to use Frameshop for illegal or harmful purposes. You must not use Frameshop to send unsolicited emails (spam), publish defamatory or illegal content, or violate the intellectual property rights of others.

You are also responsible for the accuracy and truthfulness of the information relating to the products you sell. Frameshop cannot be held responsible in case of disputes between a user and their customers concerning misleading or incorrect information.

By using Frameshop, you agree not to bypass, disable, or compromise the security measures integrated into the service. Any misuse detected may result in the immediate suspension of your account, without notice.

Intellectual Property

Frameshop owns all intellectual property rights related to the services, including but not limited to software, visuals, interfaces, and content. By using Frameshop, you do not receive any ownership rights. You grant us a non-exclusive, worldwide, royalty-free license to use the content you create as part of providing the service.

All logos, trademarks, and other content owned by Frameshop may not be used without prior written permission. Any unauthorized use may result in legal action.

Frameshop is not responsible for any intellectual property rights violations by users. In case of a complaint, we reserve the right to remove the disputed content without notice.

Privacy Policy

We collect and use personal data as described in our Privacy Policy. By using Frameshop, you agree to these data collection practices. Your information will be processed securely and will not be shared with third parties without your consent, unless required by law.

Frameshop implements security measures to protect your personal information against unauthorized access. However, we cannot guarantee absolute security of data transmitted over the internet, and you use the service at your own risk.

We are committed to respecting the confidentiality of your data, but we cannot be held responsible for security breaches beyond our control, such as hacker attacks, security flaws in third-party providers, or natural disasters.

Disclaimers and Limitation of Liability

Frameshop does not guarantee uninterrupted availability of services and disclaims any liability for unexpected interruptions or disruptions. The services are provided "as is," without any warranty of any kind. We will not be liable for any loss, damage, or harm, whether direct or indirect, resulting from the use of Frameshop, except as required by applicable law.

Limitation of Liability: To the maximum extent permitted by law, Frameshop shall not be liable for loss of profits, loss of revenue, business interruptions, or any consequential, special, or indirect loss related to the use of our services.

Frameshop is not responsible for the quality of products sold through users' stores or for disputes between users and their customers. Any legal action or claim must be directed against the responsible user.

In no event shall Frameshop's cumulative liability exceed the total amount of commissions collected on a user's sales during the six months preceding the event giving rise to liability.

Indemnification

You agree to indemnify Frameshop, its officers, employees, and partners for any claim, damage, loss, or expense (including reasonable legal fees) resulting from your use of the service, violation of these Terms, or any activity related to your account.

You agree to fully cooperate with Frameshop in the event of a third-party claim. We reserve the right to assume our legal defense, in which case you may not settle the claim without our prior written consent.

Modification of Terms

Frameshop reserves the right to modify the Terms at any time. Users will be informed of changes via the website or by email. It is your responsibility to regularly review the Terms to stay informed of changes. Continuing to use Frameshop constitutes acceptance of the new terms.

In the event of a significant modification, we will provide reasonable notice, and you may choose whether to continue using the service under the new terms. If you refuse the new Terms, you must stop using Frameshop.

Frameshop will not be liable for any loss or damage resulting from a user's refusal of the new terms. Any decision to terminate following a modification of the Terms does not entitle the user to a refund of payments already made.

Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to the use of Frameshop will be submitted to the competent courts in France. In the event of a dispute, we will endeavor to find an amicable solution before any legal proceedings.

If any provision of these Terms is found to be invalid by a competent court, this will not affect the validity of the other provisions, which will remain fully in effect.

These Terms constitute the entire agreement between you and Frameshop regarding the use of our services. No other statement or promise, verbal or written, can modify these conditions.

Acceptance of Terms

By using Frameshop, you confirm that you have read and accepted these Terms and the Privacy Policy. You must check the acceptance box when logging in to proceed. If you do not accept these Terms, you must not use our services.

Frameshop reserves the right to deny access to its services to any user who does not comply with these Terms. This decision is at our sole discretion and cannot give rise to any claim.

Contact Information

For any questions regarding the Terms or for assistance, please contact us at support@frameshop.io. We are committed to responding to your questions promptly and providing the necessary assistance for using Frameshop.

Frameshop makes no guarantee as to response time and will not be liable for any consequences of a delayed response or failure to respond to an assistance request.